Privacy Policy

We do not sell personal data

Your profile, usage, and account information is used to deliver and protect Kujuana services.

You control your profile visibility

You can update key privacy and account settings from your profile and support channels.

Security and fraud controls

We monitor abuse, suspicious activity, and access patterns to protect members and the platform.

1. Scope and Application

This Privacy Policy applies to Kujuana websites, mobile applications, and related services (collectively, the “Services”). It describes how we collect, use, disclose, and safeguard personal information.

By creating an account, accessing our Services, or contacting us, you acknowledge this Privacy Policy and consent to data processing as described here, subject to applicable law.

2. Information We Collect

We collect information you provide directly, information generated through your use of the Services, and limited information from trusted third parties.

• Account data: name, email address, phone (if provided), authentication credentials, account status, and verification details.
• Profile data: photos, bio, values, relationship vision, preferences, age range, location/city-level data, and onboarding responses.
• Usage data: app activity, device/browser information, feature interactions, session logs, and diagnostic events.
• Support data: messages, attachments, incident reports, safety complaints, and related moderation context.
• Billing data: subscription tier, invoice metadata, payment status, and transaction references provided by payment processors.

3. How We Use Information

We use personal information to operate, improve, and secure the Services, including:

• Creating and managing member accounts, profiles, sessions, and authentication.
• Providing matchmaking, compatibility analysis, and profile relevance features.
• Delivering customer support, resolving technical issues, and handling member requests.
• Detecting abuse, fraud, scams, harassment, and Terms of Service violations.
• Managing subscriptions, billing operations, renewal workflows, and payment reconciliation.
• Improving user experience, feature quality, and platform reliability through analytics.
• Complying with legal obligations, law enforcement requests, and dispute processes where required.

4. Legal Bases (Where Applicable)

Depending on your jurisdiction, we rely on one or more legal bases: contract performance (to provide Services), legitimate interests (safety, fraud prevention, product improvement), consent (where required), and compliance with legal obligations.

You may withdraw consent where consent is the legal basis, subject to legal and operational limitations.

5. How We Share Information

We share information only when necessary for service delivery, safety, or legal compliance.

• Service providers: infrastructure, analytics, communications, support tooling, and payment processing partners.
• Other members: profile information you choose to publish or share through the Services.
• Safety and legal compliance: when required for abuse response, legal process, or public safety.
• Business transactions: in connection with mergers, financing, acquisition, or asset sale, with appropriate safeguards.

6. Data Retention

We retain personal information only for as long as needed for legitimate business and legal purposes, including account continuity, safety investigations, billing records, and legal obligations.

Retention periods vary by data type and context. When data is no longer required, we delete, anonymize, or de-identify it in accordance with internal controls and applicable law.

7. Your Privacy Rights and Choices

Depending on location and law, you may have rights to access, correct, delete, restrict, object, or export your personal information.

• Access and correction: request a copy of your data or correction of inaccurate information.
• Deletion: request account/data deletion, subject to legal and safety retention obligations.
• Marketing controls: manage promotional communications through settings and unsubscribe controls.
• Profile controls: update visibility, profile details, and preference settings from account screens.
• Cookie controls: see Cookie Policy for browser/device options.

8. Security Practices

Kujuana uses technical and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No system is perfectly secure. Members should maintain strong passwords, protect account credentials, and report suspicious account activity immediately.

9. Age Requirements

Kujuana is intended only for adults legally permitted to use dating services in their jurisdiction. We do not knowingly collect personal information from minors.

If we become aware that a minor account exists, we may remove the account and associated information as required by law.

10. International Processing

Information may be processed in countries where Kujuana or service providers operate. Where required, we apply contractual and organizational safeguards for cross-border transfers.

11. Policy Updates

We may update this Privacy Policy periodically. Material updates may be communicated through the Services, email, or account notifications.

Your continued use of the Services after an effective date reflects acknowledgment of the updated Privacy Policy.

12. Contact Us

For privacy requests, concerns, or rights inquiries, contact us at support@kujuana.com with the subject line “Privacy Request”.

Please include your account email, request details, and any relevant context to help us process your request quickly.