General Support
Account access, profile updates, and technical troubleshooting.
Response target: within 24 hours
support@kujuana.comSafety Priority
Urgent incidents, harassment, scams, or policy violations.
Priority triage: fastest available review
support@kujuana.comBilling & Subscription
Tier upgrades, renewals, credits, and payment issues.
Response target: within 24 hours
support@kujuana.comPartnerships & Media
Brand collaborations, media requests, and strategic opportunities.
Response target: within 2 business days
partnerships@kujuana.comBefore you send your message
A complete support request helps us resolve your issue faster.
Your Kujuana account email
Short issue summary and expected result
Exact error text and timestamp (if available)
Device/browser details and screenshots
Need immediate direction?
Start in Help Centre for guided answers, then escalate to support with context and screenshots if needed.