Account & Login
Password reset, verification, and access issues resolved quickly.
Open pathProfile Quality
Improve bio, vision, and preference quality for better introductions.
Open pathBilling & Plans
Understand tiers, credits, renewals, and upgrade options.
Open pathTrust & Safety
Read practical safety guidance before every date.
Open pathPopular questions
Why am I seeing login errors even with correct credentials?
Check network/API connectivity first, then confirm your account is verified. If errors persist, contact support with your email and timestamp of the failed attempt.
How do I unlock better matches faster?
Complete your profile deeply, especially your bio and relationship vision. Keep preferences current and respond to intros quickly to improve matching momentum.
Where can I manage credits and subscription renewals?
Open Subscription from your dashboard or use Pricing to compare tiers. You can review active plan status, credit balance, and renewal timelines there.
How do I report unsafe behavior?
Stop communication immediately, preserve screenshots, and contact support through Contact Us with clear details. We review safety cases with high priority.
Talk to support
Include your email, device/browser, and what you expected versus what happened.